Satisfaction evaluation
Returns
We make every effort to ensure that you are thoroughly satisfied with purchases made through Killerburst Guitars. We also understand that buying an instrument without first playing it can involve uncertainty. New, in-stock guitars purchased at regular price include a three-day satisfaction-guaranteed evaluation period.
If an instrument is not right for you, contact Killerburst within three days of receiving it to request a return authorization. Original shipping charges and any non-refundable payment-processing fees will be deducted from the refund. Return shipping and insurance are the customer’s responsibility.
Returned instruments are inspected to confirm that they are complete, unaltered and in new condition. Damage or alterations may result in a restocking fee to cover repair costs or a required markdown.
Items generally not eligible for refund
Consignment or special-order instruments, closeout or discounted items, accessories and amplifiers are not eligible for refund unless explicitly discussed and agreed upon before purchase.
In-store purchases and online orders for instruments tested in person are not eligible for cash refunds. An even exchange or store credit will be provided for qualifying instruments returned within three days in unaltered, undamaged condition with all original materials and packaging. Items involved in a trade-in deal or layaway are not returnable.
