Who we are
Killerburst Guitars LLC operates this website and the Killerburst Guitars retail store at 1221 New Haven Road, Suite 2, Naugatuck, Connecticut 06770. References to “Killerburst,” “we,” “us” or “our” refer to Killerburst Guitars LLC.
Information we collect
Depending on how you use the website, we may collect:
- Contact information such as your name, email address, telephone number and mailing address.
- Order information, including products purchased, billing and shipping details, order notes, payment method and transaction status.
- Account information such as your username, password credentials and saved addresses.
- Messages and information you submit through contact, product-inquiry, repair or support forms.
- Technical information such as IP address, browser type, device information, referring source and website activity.
- Marketing preferences and records of consent when you choose to receive promotional communications.
How we use information
We use personal information to process and deliver orders, provide customer service, communicate about purchases, manage accounts, prevent fraud, maintain website security, comply with legal and accounting obligations, improve our services and send marketing communications when permitted.
Payments and financing
Payments and financing applications are processed by the payment or financing provider selected at checkout. Information needed to complete or support the transaction, such as your name, contact details, billing information and purchase total, may be sent to that provider. Killerburst does not store complete payment-card numbers or card security codes on this website. Providers process information under their own privacy policies and terms.
Cookies and similar technologies
The website uses cookies and related technologies to maintain the shopping cart, keep customers signed in, remember preferences, support security and understand website and order activity. Some service providers may also set cookies needed to provide payment, fraud-prevention, analytics or embedded-content functions. Browser settings can be used to restrict cookies, although doing so may prevent account, cart or checkout features from working correctly.
How information is shared
We share information only as reasonably necessary to operate the business, fulfill your request or meet legal obligations. Recipients may include website hosting and technology providers, payment and financing providers, shipping carriers, fraud-prevention services, customer-communication providers, professional advisers and government authorities when required by law. We may also disclose information in connection with a business transfer or to protect the rights, safety and security of customers, Killerburst or others.
Retention and security
Information is retained for as long as reasonably necessary to provide services, maintain transaction and tax records, resolve disputes, enforce agreements and comply with legal obligations. We use reasonable administrative and technical safeguards appropriate to the information we maintain, but no online transmission or storage system can be guaranteed completely secure.
Your choices
You may update account details through My Account, unsubscribe from promotional emails using the link provided in those messages, or contact us to ask about access, correction or deletion of personal information. Some order, tax, payment and recordkeeping information may need to be retained after a request. Rights may vary based on your location and applicable law.
Children’s privacy
This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Third-party websites
The website may link to services or websites operated by others. Killerburst is not responsible for their privacy practices, content or security. Review the privacy policy of any third-party service you use.
Changes to this policy
We may update this policy when business practices, technology or legal requirements change. The effective date shown on this page identifies the latest version.
Contact us
Questions or privacy requests may be directed to jon@killerburstguitars.com, (203) 393-0267, or Killerburst Guitars LLC, 1221 New Haven Road, Suite 2, Naugatuck, CT 06770.
