Delivery

Shipping

Standard UPS Ground shipping is included for most orders shipped within the continental United States. Any applicable shipping costs will be shown on the cart page during checkout. In-stock items are typically processed and shipped within one to two business days.

Killerburst is a traditional brick-and-mortar retail store serving local customers while also shipping items around the world. Occasionally, an item shown online as in stock may have sold in the store or through another marketplace and may not be immediately available. If an unforeseen circumstance causes a delay, you will be contacted promptly to discuss delivery or refund options.

Satisfaction evaluation

Returns

We make every effort to ensure that you are thoroughly satisfied with purchases made through Killerburst Guitars. We also understand that buying an instrument without first playing it can involve uncertainty. New, in-stock guitars purchased at regular price include a three-day satisfaction-guaranteed evaluation period.

If an instrument is not right for you, contact Killerburst within three days of receiving it to request a return authorization. Original shipping charges and any non-refundable payment-processing fees will be deducted from the refund. Return shipping and insurance are the customer’s responsibility.

Returned instruments are inspected to confirm that they are complete, unaltered and in new condition. Damage or alterations may result in a restocking fee to cover repair costs or a required markdown.

In-store purchases and online orders for instruments tested in person are not eligible for cash refunds. An even exchange or store credit will be provided for qualifying instruments returned within three days in unaltered, undamaged condition with all original materials and packaging. Items involved in a trade-in deal or layaway are not returnable.

Built or sourced for you

Special orders

Custom guitars are a Killerburst specialty. Jon will spend the time needed to get the details right. Because custom instruments are personal and built for a specific player, a 30% non-refundable deposit is required when the order is placed, with the balance due when the instrument is complete. A custom-guitar order cannot be canceled after the builder accepts the commission.

Changes requested after an order is placed are subject to the builder’s terms and may involve additional charges or may not be accepted once the build is underway. Any non-stock item ordered specifically for you requires a non-refundable deposit and is non-cancelable and non-returnable unless explicitly agreed upon before purchase.

Make room for the next one

Trade-ins

Trade-in inquiries are welcome on in-stock merchandise. Jon will do his best to structure a fair deal that helps you get the right instrument without breaking the bank.